Terms of Service

1 Service Overview

ProtectSmart offers subscription-based tech protection plans that reimburse you the full purchase value of your device in the event of qualified mechanical or accidental damage.

2 Eligibility & Activation

• You must register your device within 72 hours of original purchase.
• Proof of purchase and serial number are required for protection eligibility.
• Coverage is valid for the term selected (e.g., 3 or 4 years).

3 What is Covered

Refer to our Rules & Regulations for complete details. Generally, we cover:

• Accidental damage (e.g., drops, spills)
• Hardware failure not caused by misuse
• Power surge-related malfunctions

4 What is Not Covered

ProtectSmart does not cover:

• Theft, lost or stolen devices
• Intentional or negligent damage
• Cosmetic damage (scratches, dents)
• Software, battery wear, or virus-related issues

5 User Responsibilities

• Provide accurate, up-to-date registration and claim information
• Use the platform for legal, authorized purposes
• Refrain from submitting fraudulent claims (will result in denial, account ban, and potential legal action)

6 Reimbursement

If your claim is approved:

• You will receive full purchase value via ACH, Visa Card, or Cash App
• Claims are subject to identity and documentation verification
• Claims typically processed within 1–3 business days after evaluation