Choose the method that works best for you — onsite, virtual, or
in-store.
No confusion. No delay. No paperwork nightmares.
Visually laid out in 3 main phases — from initiation to approval and payment
Choose What Works for You
by ProtectSmart Technician
Choose a time and location that works for you.
Our technician inspects your device and validates the damage or issue.
Claim is approved (or denied) on the spot, no waiting.
✅ Best For: Offices, remote workers, or multi-device business accounts.
with Certified Technician
Schedule via app with available time slots.
Show the device and damage live via your webcam or mobile camera.
Show proof of purchase or serial numbers for verification.
✅ Best For: Quick, at-home verification with zero physical visit.
ProtectSmart location
Use the app's store locator to find the closest ProtectSmart location.
Bring your device and required documentation.
Work with a certified claims technician in person.
✅ Best For: Walk-in convenience or if you prefer in-person service.
Multiple convenient options to receive your full reimbursement
| Reimbursement Method | Details | Processing Time |
|---|---|---|
|
Direct Deposit (ACH)
Bank transfer
|
Paid to your checking or savings account | 1-2 Days |
|
Visa Gift Card
Prepaid card
|
Reloadable with full reimbursement amount | 24-48 Hours |
|
Cash App
Digital payment
|
Fast payout to your linked account (if available) | Instant |
Stay informed with live updates and notifications
Get notified at each step
View claim notes and status
Get help during the process
Having these documents ready will speed up your claim process
No depreciation, no partial refunds, no long waits. Cash in hand means you choose your next device.
Zero out-of-pocket costs
Buy what you want with your reimbursement
Cash in hand, your choice
We're here to help every step of the way
Instant help right in the app
claims@protectsmart.app
Business hours: 8 AM - 8 PM EST
Choose your preferred method and get your claim started today