Claims Process Overview
Visually laid out in 3 main phases — from initiation to approval and payment
🎯 The ProtectSmart Promise
Device qualifies based on what we cover → We give you the full purchase value → You turn in your device. Done. No headaches, no complications, no surprises.
Simple
No complicated claims process. No confusing paperwork. No endless back-and-forth.
Fair
Full purchase value, not depreciated amounts. You get what you originally paid - period.
Fast
No repair delays or endless waiting. Quick approval, immediate payout, move on with your life.
Honest
You know exactly what you get. No hidden surprises, no gotchas, no fine print tricks.
🎯 Expert Support Every Step
Our dedicated claims specialists are here to guide you through every step of the process. From initial filing to final resolution, you'll have expert support ensuring a smooth and efficient experience.
24/7 Support
Round-the-clock assistance when you need it most
Expert Specialists
Trained professionals with extensive claims experience
Fast Resolution
Average claim processing time under 48 hours
Initiate Your Claim
Choose Your Verification Method
Get Approved
Claim Filing Options
Choose What Works for You
Option 1: Onsite Service
by ProtectSmart Technician
Schedule in App or Online
Choose a time and location that works for you.
Certified Technician Visit
Our technician inspects your device and validates the damage or issue.
Instant Claim Status
Claim is approved (or denied) on the spot, no waiting.
✅ Best For: Offices, remote workers, or multi-device business accounts.
Option 2: Zoom Consultation
with Certified Technician
Book a Virtual Appointment
Schedule via app with available time slots.
Live Step-by-Step Assessment
Show the device and damage live via your webcam or mobile camera.
Upload Documents in Real-Time
Show proof of purchase or serial numbers for verification.
✅ Best For: Quick, at-home verification with zero physical visit.
Option 3: Visit Claims Store
ProtectSmart location
Find a Nearby Location
Use the app's store locator to find the closest ProtectSmart location.
Walk In with Your Device
Bring your device and required documentation.
Face-to-Face Service
Work with a certified claims technician in person.
✅ Best For: Walk-in convenience or if you prefer in-person service.