Welcome to ProtectSmart's Claims Page. We're here to make your claim process simple, fast, and transparent. Please follow the steps below to begin.
Complete the form below to start your claim process. All fields marked with * are required.
Choose the method that works best for you. All options provide the same level of coverage and support.
By ProtectSmart Technician
After submitting your form, you'll choose a date and time via calendar interface.
Have your device and documentation ready.
Our technician will inspect the device and issue feedback or approval instantly.
With Certified Technician
You'll be redirected to select a Zoom slot after submission.
Follow technician instructions to show damage and device info on camera.
Show proof of purchase and receipt live or via upload.
To ProtectSmart Claims Store
Use the store locator to visit your nearest ProtectSmart location.
Receipt, ID (if applicable), device.
Get claim support and real-time feedback from store personnel.
Stay informed throughout the process and choose how you'd like to receive your reimbursement.
You'll receive an email and in-app notification when your claim is:
Your claim has been approved and reimbursement is being processed
Your claim was denied with detailed reason provided
Additional documentation or information is required
Choose from the following once approved:
ACH transfer to your bank account
Pre-loaded for flexible use anywhere Visa is accepted
Our support team is ready 24/7 to assist you with your claim.
Available in the ProtectSmart app or website chat bubble
support@protectsmart.app
1-888-PRO-TECT
Your personal and banking information is protected with industry-leading security measures.
All data transmission is encrypted using bank-level security protocols
Customer information is stored in secure, encrypted databases with restricted access
ProtectSmart follows all industry-standard security protocols for payment processing and customer privacy
Your device protection is our priority. Let's get you back up and running.