At ProtectSmart, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile application, and services related to Full Purchase Value Protection.
We collect the following types of information when you interact with ProtectSmart:
We use your information to provide, improve, and protect our services in the following ways:
To register your device for protection
To calculate and offer coverage quotes
To process claims and reimbursements
To verify proof of purchase and claim legitimacy
To contact you regarding your claims or account
To improve our services and prevent fraud
We employ industry-leading security measures to protect your personal information:
All data transmission is secured with the same encryption standards used by financial institutions.
Third-party payment processors handle transactions - we do not store credit card data on our servers.
Enhanced security for sensitive account access and administrative functions.
All personally identifiable information is encrypted at rest using advanced encryption standards.
Strict access permissions ensure only authorized personnel can access customer data.
We do not sell your personal information.
We may share limited data with trusted partners only in these specific circumstances:
Secure third-party payment services process reimbursements directly to your chosen payment method.
Receipt validation, fraud detection, and MSRP verification services help ensure claim accuracy.
Only when compelled by valid legal process, court orders, or regulatory requirements.
Authorized repair facilities, Zoom technicians, or onsite evaluators may receive device-specific information for claim assessment.
All data sharing partnerships are governed by strict confidentiality agreements. We only share the minimum information necessary to provide our services, and we never share data for marketing purposes or profit.
Important information for users outside the United States
Our services are primarily designed for U.S.-based customers. If you access our platform from outside the United States, you consent to the transfer of your data to the U.S.
Note: By using our services from outside the U.S., you acknowledge that your data will be processed and stored in the United States, which may have different privacy laws than your country of residence.
You have control over your personal information. Here are your rights:
Get a complete export of all personal information we have on file for you.
Update incorrect or outdated information in your account at any time.
Permanently delete your account and data (unless a claim is pending).
Unsubscribe from promotional emails and marketing messages at any time.
Some data retention may be required for legal compliance, pending claims, or fraud prevention. We will clearly explain any limitations when you make a data deletion request.
Have questions about our privacy practices? We're here to help.
ProtectSmart Inc.
Privacy Department
123 Technology Drive
San Francisco, CA 94102
United States
This Privacy Policy was last updated on January 1, 2024 and is effective immediately.
We will notify you of any material changes to this policy via email or website notice.