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24/7 Support Available

Real Help. Real Fast.

Get instant support for your ProtectSmart coverage. Our expert team is here to help with claims, questions, and everything in between.

< 2 min
Average Response Time
97%
First Contact Resolution
24/7
Always Available

24/7 Live Chat Access

Get instant help wherever you are with our multi-platform chat support

Website Chat Widget

Available on every page of our website

Instant connection to live agents
File sharing for claim documents
Chat history saved to your account
Live Chat Widget ONLINE
👋 Hi! How can we help you today?
Typically replies in under 2 minutes

Mobile App Support

Built-in chat within the ProtectSmart app

Push notifications for responses
Photo sharing for device damage
Voice messages supported
Sarah M.
Support Specialist
Online
Hi! I see you have a question about your claim. I'm here to help! 👋
2:34 PM
Yes, I submitted a claim yesterday but haven't heard back yet
2:35 PM
Let me check that for you right now. Can you provide your claim number?
2:35 PM

Support Center Search

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500+
Help Articles
95%
Self-Service Success
24/7
Always Available
< 10s
Search Results

Email & Phone Support

Traditional support channels when you need a personal touch

Email Support

Detailed responses within 4 hours

General Support
support@protectsmart.com
Claims Team
claims@protectsmart.com
Billing Questions
billing@protectsmart.com
< 4h
Response Time
98%
Resolution Rate

Phone Support

Direct line for urgent issues

1-800-PROTECT
(1-800-776-8328)
Monday - Friday
6 AM - 9 PM PST
Weekend
8 AM - 6 PM PST
Priority queue for premium customers
Callback option available
Multi-language support

Claim Status Tracker

Real-time updates on your claim

Sign in to track your claims

Get real-time updates and detailed claim history

Claim #PS-2024-0156

iPhone 14 Pro - Screen Damage

Claim Submitted
March 15, 2024 - 2:30 PM
Documentation Reviewed
March 15, 2024 - 4:45 PM
Replacement Processing
Expected completion: March 16, 2024
Device Shipped
Pending
Real-time
Status Updates
SMS
Notifications

Frequently Asked Questions

Find quick answers to the most common questions about ProtectSmart

How do I sign up for ProtectSmart coverage?

What information do I need to provide during signup?

When does my coverage start?

Can I add multiple devices to one account?

Devices Covered

Device eligibility & limits

Plan Changes

Upgrades, cancellations

Payment Issues

Billing & refunds

Claim Denials

Appeals & disputes

Click any category above to explore specific questions, or use our search to find exactly what you need.

Still Need Help?

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