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Get instant support for your ProtectSmart coverage. Our expert team is here to help with claims, questions, and everything in between.
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iPhone 14 Pro - Screen Damage
Find quick answers to the most common questions about ProtectSmart
Signing up is easy! Simply visit our website, select your device type, choose your protection plan, and complete the registration process. You'll need to provide basic information about yourself and your device, including make, model, and condition.
You'll need your device's IMEI/serial number, proof of purchase, current condition photos, and basic personal information including name, address, and payment details. The entire process takes about 5 minutes.
Coverage begins immediately after payment confirmation for hardware failures and power surges. Premium coverage (accidental damage, theft) has a 30-day waiting period to prevent fraud.
Yes! You can protect multiple devices under one account. Each device requires its own protection plan, but you'll get a family discount for 3+ devices and simplified billing.
Device eligibility & limits
Upgrades, cancellations
Billing & refunds
Appeals & disputes
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